Privacy policy

Last updated: October 2026

Who we are

This website is run by M24/7 Bathrooms, based in Middleton, Greater Manchester. We are responsible for the personal information you send us through this website. You can contact us about anything in this policy by phone on 07958 136280 or by email at martin241081@hotmail.co.uk.

What we collect

When you use our enquiry form, we collect the details you choose to give us:

• your name
• your phone number
• your email address (optional)
• your postcode (optional)
• the service you are interested in
• your estimated budget
• anything you tell us about the project in the message box

We also record which page of the website the form was sent from, so we know what you were reading about. If you phone or email us directly, we keep the details you give us in the same way.

Why we use it

We use your details only to reply to your enquiry, talk through your project, arrange a home survey and send you a written quote. If you go ahead, we use them to plan and carry out the work and to keep in touch with you while it is under way. We do not send marketing emails or texts.

Our lawful basis

Under UK GDPR we rely on two lawful bases. The first is taking steps at your request before entering into a contract, such as visiting to survey the room and preparing a quote. The second is our legitimate interest in responding to people who contact us and running our business properly, for example keeping a record of what we quoted.

How your enquiry is sent and who sees it

When you send the form, your details are saved securely in our website's database, which is provided by our website hosting service. A copy of the enquiry is then sent to our own email inbox through the website's email service, so we can reply. These providers process the data on our behalf only to store and deliver your enquiry.

Your information is never sold. We do not share it with anyone else for marketing. We would only pass it on if the law required us to.

How long we keep it

We keep enquiry details only as long as we need them to deal with your enquiry. Where we have quoted for work, we may keep a record of the quote and your contact details for up to 2 years, in case you come back to us about the job. After that, it is deleted.

Your rights

You have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that is wrong
• ask us to delete your information
• object to us using your information

To use any of these rights, call or email us using the details above and we will deal with your request. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first, so please get in touch with us before contacting the ICO.

Keeping your information safe

Access to enquiries is limited to us, and the website uses a secure connection when you send the form. We review this policy from time to time and will update the date at the top when it changes.